Appointment preparation
Billing and Insurance Participation
Capital Digestive Care participates with most healthcare plans and insurance companies. It is Capital Digestive Care’s policy to treat patients without regard to race, religion, national origin, age, gender, gender identity, sex, sexual orientation, disability, ability to pay, or any other classification protected by law. For billing questions, please call us at 240-485-5200, option 1. Our customer service representatives are available to answer your questions Monday – Friday, 8:00 a.m. – 4:00 p.m.
PLEASE NOTE: If you have had a procedure, you may receive up to four separate statements reflecting charges for services provided by your physician, the facility (endoscopy center), the pathology laboratory and the anesthesiologist. Please review our Billing Category Assignment of Benefits Notification.
Patient Financial Policy FAQ
What are my insurance plan payment options?
Capital Digestive Care participates with most insurance plans. Payment in full is expected at the time of service unless arrangements have been made in advance to set up a payment plan. If you are covered by insurance and have questions about your benefits, please contact the number on the back of your card.
What self-pay schedule options are available?
Capital Digestive Care provides access to patients who are not insured by offering a self-pay fee schedule. Payment in full is expected at the time of service unless arrangements have been made in advance to set up a payment plan.
What is the policy for storing credit card information?
In an effort to improve patient services and office efficiencies, Capital Digestive Care has implemented a credit card on file policy. This will be used for any co-payments, co-insurance, deductibles, or charges that may not be covered by your health insurance. At the time of check-in, your credit card information will be obtained and kept securely as a token. Capital Digestive Care will not be able to see your credit numbers after they are saved, and a token is created. Only the last 4-digits of the card will be available for verification purposes. Once your insurance pays their portion, a statement will be mailed. Patients have 30 days to pay the balance or call our office with any questions. If your balance is not paid after 30 days, your credit card on file will be charged. The amount charged to your card will not exceed $75.00 for office visits and $150.00 for procedure visits per month.
What is the co-payment policy?
Capital Digestive Care expects that all co-payments are to be paid at the time of check-in.
What is the late cancellation & no show fee policy?
Capital Digestive Care strives to provide excellent care to each patient in a timely manner. A fee of $50.00 will be charged for any modification to an office visit within 2 days of the appointment. A fee of $150.00 will be charged for any modification to a procedure appointment within 5 days of the appointment. Your credit card on file will be charged within 10 days.
What if a patient is delinquent on payments?
If a patient’s account becomes delinquent, Capital Digestive Care may employ the services of a collection agency to recover any outstanding balance on the account. If the account is sent to an external agency, the below agrees to pay all costs of collections, including collection agency fees in the range of 16% plus any interest allowable by law, if incurred.
Questions?
At Capital Digestive Care, we’re here to support your health and well-being every step of the way. Whether you have questions, need assistance, or want to provide feedback, we’re just a message away.
