Appointment preparation
Appointment Registration
Streamline Your Appointment Process: Easily register online, complete necessary paperwork, and prepare for your telehealth visit with our simple step-by-step guide. Stay informed about our appointment cancellation policies to ensure a smooth experience.
Online Patient Portal
Capital Digestive Care requires all patients to have a patient portal account. Your patient portal allows us to safely and securely share important information related to your health and any scheduled appointments. As recommended through HIPAA guidelines, we limit our use of communication through other, less secure means such as email.
If you are a new patient, you will receive an email to create a patient portal account. Please login using the link and PIN provided to to establish your account.
If you are an established patient, please click here to test your login before your appointment. If you have forgotten your username or password, click the links for “Forgot Username” or “Forgot Password” which appear under the “Sign In” button.
ALL patients should complete or update their health history within the patient portal.
Before your scheduled appointment (In-office or telehealth):
Register for your scheduled appointment and complete your required patient paperwork online via the links below:
You will receive reminders via email, text, or phone prior to your appointment. If needed, an office team member may also reach out via phone or text for additional registration information before your appointment.
Review our Frequently Asked Patient Portal Questions
Why do I have to have a patient portal account?
Due to the pandemic, we have increased our safety protocols by offering remote services, such as telehealth, and
limiting interactions in our offices such as traditional “check-in” and “check-out.” Your portal is an essential tool
that allows us to deliver information promptly and efficiently, improving your care.
Communicating with you through your portal account ensures the security of your protected health information.
Under HIPAA regulations, we are not permitted to communicate through other less secure means such as email.
What type of information will I receive through my patient portal account?
Within your portal, you can complete or update your medical history. You may also receive the following types of
information:
- Procedure instructions (example: colonoscopy preparation instructions)
- Other documents such as dietary instructions, summaries from your doctor or provider, etc.
- Orders for tests, such as radiology exams or lab tests and results
- Other information related to your care
What if I cannot access my portal or did not receive a notice to create an account?
First, try logging in through capitaldigestivecare.mygportal.com.
- If you are a new user, and you have received a PIN, click “Sign up now”
- If you are an existing user, enter your username and password. If you cannot remember this information, use
the links for “Forgot Username” or “Forgot Password.” - Contact your provider office if you need assistance.
What if I cannot log on to my telehealth appointment?
If, on the day of your appointment, you are experiencing technical difficulty, wait for your doctor to call you.
(Note: this call may come from an “unknown” or “blocked” number.)
They will either complete your visit by phone or provide alternate instructions to connect with you by video.
Prepare for your telehealth appointment:
On the day of your telehealth appointment:
Have your preferred device active and available at least 15 minutes prior to your appointment time. At the time of your appointment, you will receive a link to log in to your virtual visit. This link will be sent via email and/or text message.
Click the link provided to via email or text message. Allow access to your camera and microphone, if prompted. Login by entering your last name and date of birth using this format: mm/dd/yyyy.
Review the Consent to Use Telehealth Services. Scroll to the bottom and click “Agree.” Click “Join Video Call.”
Appointment Cancellation Information
Late Cancellation/ No Show Fee
Capital Digestive Care strives to provide excellent care to each patient in a timely manner. A fee of $50.00 will be charged for any modification to an office visit within 2 days of the appointment. A fee of $150.00 will be charged for any modification to a procedure appointment within 5 days of the appointment. Your credit card on file will be charged within 10 days.
Inclement Weather
In the event of inclement weather, contact your doctor’s office directly. Keeping our offices open to care for patients is a priority but closures due to inclement weather may be necessary for the safety of our doctors, staff and patients.
